Once your order has been shipped, you'll receive an email from us with a track & trace link . This allows you to easily track your package in real time.

In addition, you can always view the current status on our website via the 'Track your order' menu.

If the tracking isn't working or you're not seeing any updates, please wait 24 hours, as it sometimes takes a while for the carrier to process the information. If the problem persists, please feel free to contact our customer service—we're happy to help.

Our average delivery time is 6–9 business days . This is because we work with careful production and shipping processes, ensuring your order arrives in perfect condition.

Don't worry: this is the standard delivery time, and you'll always receive a track & trace link as soon as your package is on its way. This way, you can track your order's progress.

We do everything we can to deliver your package as quickly as possible, but we consciously choose quality over speed — so you are assured of a product that meets the highest standards.

Returns are easy at Zaizy. You can find all the details about our returns policy on the "Returns Policy" page of our website. There you'll find detailed information about how to submit a return or exchange and the terms and conditions that apply.

We make sure the process is as easy as possible, so you can always shop without worries.

At Zaizy, you can pay safely and easily with iDEAL and Bancontact (for our Belgian customers). Both payment methods are processed through a secure environment, ensuring your order is always processed reliably and hassle-free.